Growing up in Rhode Island, we had more than our share of pizza joints, with names like Tony’s Pizza, Picasso’s and many more. No surprise, I like pizza. So when I got wind of a recent Saturday night outing in Chicago with a group of men at a local Chicago pizza parlor where the discussion [...]

                            
These days you can pretty much rotate through the TV news, newspapers and online news sites, and as you move from crisis to crisis, eventually you’ll come to the California budget crisis, even if you don’t live there. And while most everyone these days is more careful than ever before, it seems particularly highlighted [...]

Okay, a little Friday digression. Sorry, but I just had to share this. For those of you who know Susie Colon, technical support mistress of all things PerfectDisk and defrag, you know she provides top-notch support and general comfort to our users. What you have not known, until now (nor did I), is that she makes a mean [...]

                            
Sure, how else are we, who pride ourselves in superior customer service, supposed to feel when we don't see our name listed in Business Week's March 2nd cover story on Extreme Customer Service — In a Tough Year, 25 Companies That Get it Right? Okay, never mind the fact that the 25 companies [...]

That’s the question Tom Smith, Information Week’s online Editor in Chief poses to his readers in his blog this week - check it out here. There are a lot of horror stories Tom brings up, as well as his readers. Service in the IT field would seem to be in a somewhat sorry state. And [...]

We are planning to release a new build of PerfectDisk 8 next Tuesday. This new build will correct some bugs with the GUI resizing and positioning, and will also contain some performance enhancements. I appreciate that many of you have been frustrated by the resizing problem and thank you for your patience as we also [...]

I have been writing this blog for just a few weeks, coinciding with the release of PerfectDisk 8.  I’ve received a lot of great and thoughtful feedback from my readers and I enjoy reading it all.  I’m really interested to find out what you’d like to read about and what interests you most.  Please let [...]